Social Services Collaboration

Case Study
Client

NSW Family and Community Services

About the Client

The NSW Family and Community Services (FACS) cluster works with children, adults, families and communities to improve lives and help people realise their potential. Patchwork and Redlink are two projects initiated by FACS. Patchwork is a smart, secure web-app for better team collaboration around clients. It saves time and effort connecting frontline workers with other practitioners across agencies. Redlink is an outreach centre in the heart of the Redfern social housing estate. Its goal is to improve the health and wellbeing of residents by delivering integrated face-to-face services to address social isolation.

Client’s challenge

The Patchwork project teamed up with Redlink to help them further improve their effectiveness by integrating the Patchwork app into their daily work. Patchwork then wanted to show the NSW social sector just how powerful Patchwork can be, using Redlink as a case study. It was very important to the client that the video had a warmth to it, reflective of the caring culture of the services involved.

Our Solution

In order to capture the narrative, tone and look required to convey the Patchwork/Redlink story, Magpie bought experienced film director, Platon Theodoris. Platon worked with the speakers and crafted the shots to tell a powerful story involving both local residents and Redlink staff. It was shot over two days on location in Redfern.

The Result

The result was a three-minute video that was both visually and emotionally engaging. It told a great story about the value of Redlink whilst also calling out the important role Patchwork is playing in linking professionals so they can better service local residents. The client loved the video and have used it widely to promote Patchwork to the social services sector.

Credits

Director: Platon Theodoris
Producer: Suzy Devery
Director of Photography: Brian Rapsey
Editor: Brian Rapsey

More of Our Work

ACTIVITY-BASED WORKING

A NSW Local Health District introduces Activity-Based Working to hospitals

We Belong: Consumer Engagement

Local consumers design improvements for the new Blacktown Hospital

Rural eHealth

Health IT in country NSW

NSW HEALTH ROSTERING

A quick overview of the NSW Health Rostering Capability Framework

What Our Clients Say

They were professional and accommodating and made the whole task easy and enjoyable.

Jane Bird

Customer Experience Manager, Bupa Dental Corporation

The impact of Joe’s material in galvanising stakeholders and validating program outcomes cannot be underestimated.

Greg Wells

Program Director, former CIO at eHealth NSW

…really pleased with the final product and I wouldn’t hesitate in using Magpie Creative again.

Alicia Curry

Director, The Checkley Group